Chenguang (Allen) Wu

Associate Professor
Department of Industrial Engineering and Decision Analytics
Hong Kong University of Science and Technology

Email: allenwu AT ust DOT hk

Research Interests

Service Operations, Bundling, Search, Supply Chain Management

Employment

• Hong Kong University of Science and Technology, Department of Industrial Engineering and Decision Analytics
  
  
  Associate Professor, 2024-present
  
  
  Assistant Professor, 2018-2024
  

Education

• Northwestern University, Evanston, IL
  
  
  PhD, Industrial Engineering and Management Science, 2013-2018
  
  
  Committee: Achal Bassamboo (advisor), Ohad Perry (advisor), Barry Nelson, Itai Gurvich
  
  
  Thesis -- Queueing Models for Service Systems with Dependencies
  

• Shanghai Jiao Tong University, Shanghai, China
  
  
  BS, Math and Applied Math (with honors), 2009-2013

Publications

• C. Wu, C. Jin, Q. Liu (2024) Bundling Variety, Usage, or Both? A Multi-Service Analysis of Pay-Per-Use and Subscription Pricing. Production and Operations Management, 33(10): 1979-1996. 
  
  
• C. Wu, C. Jin, Y. Chen (2024) Add-on Pricing: A Queueing Perspective. Production and Operations Management, 33(2): 550-565. 
  
  
• C. Jin, C. Wu, Y. Chen (2023) Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats. Manufacturing & Service Operations Management, 25(5): 1814-1834. 
  
  
• C. Wu, C. Jin, S. Veeraraghavan (2023) Designing Professional Services: Pricing and Prioritization. Production and Operations Management, 32(8): 2578-2595. 
  
  
• A. Bassamboo, R. Randhawa, C. Wu (2023) Optimally Scheduling Heterogenous Impatient Customers. Manufacturing & Service Operations Management, 25(3): 1066-1080. 
  
  
• C. Wu, A. Bassamboo, O. Perry (2022) When Service Times Depend on Customers' Delays: A Relationship between Two Models of Dependence. Operations Research, 70(6): 3345-3354.
  
  
  • Selected into 2019 MSOM Service SIG Conference
  
  
• C. Jin, C. Wu, A. Lahiri (2022) Piracy and Bundling of Information Goods. Journal of Management Information Systems, 39(3): 906-933.
  
  
  • A short version titled "Bundling of Digital Goods in the Presence of Piracy" was published on Proceedings of 55th Hawaii International Conference on System Sciences (HICSS).
  
  
• C. Wu, C. Jin, Y. Chen (2022) Managing Customer Search via Bundling. Manufacturing & Service Operations Management, 24(4): 1906-1925. 
  
  
• C. Jin, Q. Liu, C. Wu (2021) Selling Multiple Units to Strategic Consumers. OR Letters, 49(2): 191-196. 
  
  
• C. Wu, A. Bassamboo, O. Perry (2019) Service Systems with Dependent Service and Patience Times. Management Science, 65(3): 1151-1172. 
  
  

Working Papers

• C. Wu, W. You (2023) Service Rate Differentiation for Homogeneous Impatient Customers. Major revision, Manufacturing & Service Operations Management. 
  
  
• C. Wu, C. Jin, Y. Chen (2025) Rewards or Upgrades? Incentive Designs in Referral Programs. Major revision, MIS Quarterly.  
  
  
• J. Zhang, C. Wu, D. Shi, Y. Chen (2025) Bundling with Multiple Add-ons. Major revision, Manufacturing & Service Operations Management. 
  
  
• C. Wu, L. Yang (2024) Bundle Pricing of Congested Services. Under review.  
  
  

Grants

• Hong Kong RGC-GRF (2024-2025). Project No. 16501023, PI, $453,222.
  
  
• Hong Kong RGC-GRF (2023-2025). Project No. 16506122, PI, $758,511.
  
  
• Hong Kong RGC-ECS (2019-2022). Project No. 26206419, PI, $343,034.