Research Interests
Service Operations, Bundling, Search, Supply Chain Management
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Employment
- Hong Kong University of Science and Technology, Department of Industrial Engineering and Decision Analytics
Associate Professor, 2024-present
Assistant Professor, 2018-2024
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Education
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Publications
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C. Wu, C. Jin, Q. Liu (2024)
Bundling Variety, Usage, or Both? A Multi-Service Analysis of Pay-Per-Use and Subscription Pricing.
Production and Operations Management.
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C. Wu, C. Jin, Y. Chen (2024)
Add-on Pricing: A Queueing Perspective.
Production and Operations Management, 33(2): 550-565.
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C. Jin, C. Wu, Y. Chen (2023)
Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats.
Manufacturing & Service Operations Management, 25(5): 1814-1834.
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C. Wu, C. Jin, S. Veeraraghavan (2023)
Designing Professional Services: Pricing and Prioritization.
Production and Operations Management, 32(8): 2578-2595.
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A. Bassamboo, R. Randhawa, C. Wu (2023)
Optimally Scheduling Heterogenous Impatient Customers.
Manufacturing & Service Operations Management, 25(3): 1066-1080.
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C. Wu, A. Bassamboo, O. Perry (2022)
When Service Times Depend on Customers' Delays: A Relationship between Two Models of Dependence.
Operations Research, 70(6): 3345-3354.
- Selected into 2019 MSOM Service SIG Conference
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C. Jin, C. Wu, A. Lahiri (2022)
Piracy and Bundling of Information Goods.
Journal of Management Information Systems, 39(3): 906-933.
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C. Wu, C. Jin, Y. Chen (2022)
Managing Customer Search via Bundling.
Manufacturing & Service Operations Management, 24(4): 1906-1925.
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C. Jin, Q. Liu, C. Wu (2021)
Selling Multiple Units to Strategic Consumers.
OR Letters, 49(2): 191-196.
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C. Wu, A. Bassamboo, O. Perry (2019)
Service Systems with Dependent Service and Patience Times.
Management Science, 65(3): 1151-1172.
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Working Papers
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C. Wu, C. Zhang, Q. Yan, Y. Chen (2022)
Signaling Demand via Queue Visibility. Major revision, Operations Research.
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C. Wu, W. You (2022)
Service Rate Differentiation for Homogeneous Impatient Customers.
Major revision, Manufacturing & Service Operations Management.
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C. Wu, Y. Chen, C. Jin (2022)
Multi-product Consumer Return Policy: The Impact
of Salvage Values. Under revision.  
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C. Wu, C. Jin, Y. Chen (2022)
Rewards or Upgrades? Incentive Designs in Referral Programs.
Under revision.  
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C. Wu, L. Yang (2020)
Bundle Pricing of Congested Services.
Under revision.
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C. Wu, A. Bassamboo, O. Perry (2019)
A Unified Fluid Model for Service Systems with Exogenous and Endogenous Dependencies. Working progress.
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Teaching
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Queueing Theory (PhD)
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Risk Management (Undergraduate)
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Integrated Production Systems (Undergraduate)
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Demand and Supply Analytics (Undergraduate)
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Grants
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Hong Kong RGC-GRF (2024-2025). Project No. 16501023, PI, $453,222.
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Hong Kong RGC-GRF (2023-2025). Project No. 16506122, PI, $758,511.
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Hong Kong RGC-ECS (2019-2022). Project No. 26206419, PI, $343,034.
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