Chenguang (Allen) Wu

Associate Professor
Department of Industrial Engineering and Decision Analytics
Hong Kong University of Science and Technology

Email: allenwu AT ust DOT hk

Curriculum Vitae - Allen Wu

Research Interests

Service Operations, Bundling, Search, Supply Chain Management, OM-IS Interface

Employment

Hong Kong University of Science and Technology, Department of Industrial Engineering and Decision Analytics

Associate Professor, 2024-present

Assistant Professor, 2018-2024

Education

Northwestern University, Evanston, IL (2018)

PhD, Industrial Engineering and Management Science

Committee: Achal Bassamboo (advisor), Ohad Perry (advisor), Barry Nelson, Itai Gurvich

Thesis -- Queueing Models for Service Systems with Dependencies

Shanghai Jiao Tong University, Shanghai, China (2013)

BS, Math and Applied Math (with honors)

Publications

C. Wu, C. Jin, Y. Chen (2025) Rewards or Upgrades? Incentive Designs in Referral Programs. MIS Quarterly, Forthcoming.
C. Wu, L. Yang (2025) Bundle Pricing of Congested Services. Queueing Systems, 109(4): 1-45.
C. Wu, C. Jin, Q. Liu (2024) Bundling Variety, Usage, or Both? A Multi-Service Analysis of Pay-Per-Use and Subscription Pricing. Production and Operations Management, 33(10): 1979-1996.
C. Wu, C. Jin, Y. Chen (2024) Add-on Pricing: A Queueing Perspective. Production and Operations Management, 33(2): 550-565.
C. Jin, C. Wu, Y. Chen (2023) Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats. Manufacturing & Service Operations Management, 25(5): 1814-1834.
C. Wu, C. Jin, S. Veeraraghavan (2023) Designing Professional Services: Pricing and Prioritization. Production and Operations Management, 32(8): 2578-2595.
A. Bassamboo, R. Randhawa, C. Wu (2023) Optimally Scheduling Heterogenous Impatient Customers. Manufacturing & Service Operations Management, 25(3): 1066-1080.
C. Wu, A. Bassamboo, O. Perry (2022) When Service Times Depend on Customers' Delays: A Relationship between Two Models of Dependence. Operations Research, 70(6): 3345-3354.
- Selected into 2019 MSOM Service SIG Conference
C. Jin, C. Wu, A. Lahiri (2022) Piracy and Bundling of Information Goods. Journal of Management Information Systems, 39(3): 906-933.
- A short version titled ''Bundling of Digital Goods in the Presence of Piracy'' was published on Proceedings of 55th Hawaii International Conference on System Sciences (HICSS).
C. Wu, C. Jin, Y. Chen (2022) Managing Customer Search via Bundling. Manufacturing & Service Operations Management, 24(4): 1906-1925.
C. Jin, Q. Liu, C. Wu (2021) Selling Multiple Units to Strategic Consumers. OR Letters, 49(2): 191-196.
C. Wu, A. Bassamboo, O. Perry (2019) Service Systems with Dependent Service and Patience Times. Management Science, 65(3): 1151-1172.

Working Papers

J. Zhang, C. Wu, D. Shi, Y. Chen (2025) Bundling with Multiple Add-ons. Major revision, Manufacturing & Service Operations Management.
C. Wu, C. Jin, Y. Chen (2025) Multi-product Consumer Return Policy: The Impact of Salvage Values. Major revision, Information Systems Research.
C. Wu, C. Zhang, Q. Yan, Y. Chen (2025) Signaling Demand via Queue Visibility. Major revision, Manufacturing & Service Operations Management.
C. Wu, W. You (2025) Service Rate Differentiation for Homogeneous Impatient Customers. Major revision, Production and Operations Management.
D. Simsek, C. Wu, A. Bassamboo, O. Perry (2025) A Unified Fluid Model for Large Service Systems with Patience- or Delay-Dependent Service Times. Under review.
J. Zhang, C. Wu, C. Zhang, Y. Chen (2026) Queue Visibility Decisions in Customer-Intensive Services. Under review.

Grants

Hong Kong RGC-GRF (2025-2028). Project No. 16502925, PI, $831,000.
Hong Kong RGC-GRF (2024-2025). Project No. 16501023, PI, $453,222.
Hong Kong RGC-GRF (2023-2025). Project No. 16506122, PI, $758,511.
Hong Kong RGC-ECS (2019-2022). Project No. 26206419, PI, $343,034.